Covid-19 Measures

Frequently asked questions

  1. How do I meet the driver at the airport?
    The driver will be holding a sign that says or one from one of our agents with your name on it. This information will be on your voucher which you will receive around 2 minutes after you book if your payment is successful.
  2. What happens if I can't find the driver?
    Call the emergency telephone number on your transfer voucher. This is the telephone number of a local office near your destination and they will resolve any problems quickly and efficiently.
  3. What if my flight is delayed?
    If you are a PRIVATE TRANSFER, the driver will have your flight details and will be able to check the flight time before you arrive and wait accordingly. If you are a SHUTTLE BUS TRANSFER, your seat will be ONLY reserved on the bus booked, if your flight is late/delayed, you MUST call the office on your travel voucher and advise them, they will let you know when a seat is available on a bus.
  4. What kind of vehicle will it be?
    Unless we say, we don't guarantee a specific kind of vehicle: it will probably be a taxi or a bus. If you booked a Shuttle you may also be sharing the transfer with other passengers stopping off at other hotels or resorts.
  5. I'm disabled is this a problem?
    No, not at all. Please make sure you let us know on the "Additional Information" field on the payment page though.
  6. Can I cancel?
    Our normal cancellation policy applies. Please see our terms & conditions.
  7. Are infants and children free? (applies only to shuttle bus bookings)
    No, All prices are per passenger and you must include all passengers when searching for your airport transfer. Our prices are very competitive though with other major airport transfer agents so we ask you to check!
  8. I wanted to book a holiday taxi but I have oversized luggage? Eg. Sports Equipment
    Please state dimensions and weight in the additional information field. You can find out further information on airport transfers and sports equipment here
  9. Can I book a transfer to a private property?
    If you are travelling to a private and/or non tourist location and/or residence, please send us a map or directions which you will have received from the owners.
  10. I want to book a chauffeured car airport transfer for business travel, can you help?
    Yes, we provide chauffeured cars for airport transfer. These can be for both business travel or luxury travel when you want to treat yourself!