TERMS AND CONDITIONS
Who are we?
The website hoteltransfers.gr (referred to in the agreement as "we", "us" or "our company") acts as an agent for third party transport providers (the "Supplier"). The contract for the provision of transport service is between you and the Supplier. We, as transport agents, operate in Rhodes, Kos and Santorini.
Our registered office is at 255 Rodos-Lindos Avenue, Rhodes, P.C. 85100 and our licence number is 1476E0000008300.
Please read these terms and conditions carefully before making any booking, as they contain important information about your rights and obligations and you will be bound by them.
Terms and Conditions
By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time. Please also note that as you are contracting directly with the Supplier you may also be bound by their terms and conditions of booking of service. Therefore, you agree to be legally bound by their terms and conditions of use as they apply to your order.
If you do not wish to be bound by these terms and conditions then regrettably you may not place an order via our website.
We may amend these Terms at any time at our discretion. If these Terms are amended, we shall display the revised terms and conditions on or via our website and you will be deemed to have accepted any amendments if you continue using the our Services after the amendments are displayed.
If you do not accept all of these Terms then you should not use this website or any of the services we provide.
Using our Services
You may only use our Services in compliance with applicable laws and for legitimate purposes. In consideration of you agreeing to abide by these Terms, we grant you a non-transferable, non-exclusive licence to download, access and use our services for your own personal, non-commercial purposes and for no other purpose. In particular, we grant such licence to you subject to you agreeing that you shall not:
- a) use our Services for any purpose that is improper, unlawful, or to post, share or transmit any material that
- (i) is defamatory, offensive, obscene or otherwise objectionable;
- (ii) is in breach of confidence or privacy or of any third party’s rights including copyright, trade mark or other intellectual property rights;
- (iii) is posted, shared or transmitted for the purpose of advertising or promoting yourself or any third party; or>
- (iv) is misleading or misrepresentative as to your identity or which in any way suggests that you are sponsored, affiliated or connected with us;>
- b) use our Services for any commercial purpose or in any manner which may cause damage to us or bring us into disrepute;
- c) disassemble, reverse engineer or otherwise decompile any software, applications, updates or hardware contained in or available via our Services, except as permitted by law;
- d) copy, distribute, communicate to the public, sell, rent, lend or otherwise use our Services, or seek to violate or circumvent any security measures employed to prevent or limit your access to or use of our Services;
- e) use or interfere with our Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
- f) remove, alter or replace any notices of authorship, trademarks, business names, logos or other designations of origin on our Services or pass off or attempt to pass off our Services as the product of anyone other than driveyouaway.com;
- g) use any automated computer program or application to scan, copy, index, sort or otherwise exploit our Services or any part thereof.
For our users: Where you sign up to any feature of, or use, our Services that requires the use of a log-in account or password, you agree that you shall be responsible for keeping those password and log-in details confidential and secure. If you become aware, or suspect for any reason, that the security of your log-in details has been compromised, please let us know by sending us an email at firstname.lastname@example.org as soon as you can.
For agents: Through hoteltransfers.gr travel Agents can offer their customers the easiest and fastest transport options, by using our website. Travel Agents can easily book airport transfers for their customers on a commission basis. Travel agents can be registered here, by filling their company info. After Registration, you will receive a unique travel agent user ID and password. Use this code to enter our services. You can pay us by using your agency's or personal credit card. We shall charge your agency’s or personal credit card the net amount after deducting your discount.
To make a transfer reservation you must follow the ordering procedures set out on our online booking platform of our website. All orders must be placed at least 48 hours in advance of your departure.
Order: We are entitled, on behalf of the Supplier, to refuse any order placed by you. We do not guarantee to successfully allocate a Supplier to every booking request. In the event that we are unable to allocate your booking request to a Supplier, we will send an email to advise you of that fact. An alternative may be offered which may include additional charges.
Voucher: If your order is allocated, we will acknowledge your booking and issue a voucher on behalf of the Supplier to the e-mail address you have given us on booking (confirmation email). Only one voucher is produced for the entire booking, and also covers any return transfers booked. The voucher contains your journey details, the Supplier's details and your unique voucher number. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors. You must present this to the driver at the start of your journey.
Credit Card: You confirm that all details you provide to us for the purpose of purchasing the Service from the Supplier will be correct to the best of your knowledge, that the credit or debit card which you use is your own (or if it is not you acknowledge that you have the permission to use it) and that there are sufficient funds or credit facilities to cover the cost of the Service.
Validation: We reserve the right to obtain validation of your credit or debit card details before providing you with the Service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the booking on behalf of the Supplier concerned who will then not perform the Service.
Prices and Payment
Please Note that: Changes to and errors in advertised and confirmed prices and other website details may sometimes occur. You must check the price of your chosen transfers at the time of booking.
Details of the prices for the Service, and the procedures for payment and delivery are displayed on our website. The applicable price of any Service is the price displayed on our website at the date and time of your booking. The price of any Service on our website may change before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. In accepting these terms and conditions once the price of the Service is confirmed, you waive your right to have the Service fare calculated on a taximeter.
We will inform you if a Service's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to book this Service at the right price. If you cancel the booking, you will receive a full refund.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your booking date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
Prices quoted are per vehicle - except in the case of shuttle transfers where the price is calculated per person.
You must pay by credit or debit card at the time of order as set out on the order page of our website. The credit cards we accept are set out on the order page of our website. Card issuers charge us a handling fee and we will pass this on to you where you make payment using a credit/debit card. All payments will be directed to Alpha Bank's safe electronic environment that bears a digital certificate to allow anybody to check its authenticity. The Alpha e-Commerce Service follows the world’s best practice for e-commerce payments and is fully compatible with the international security protocols Verified by Visa and Mastercard Secure Code for secure on-line card payments.
You hereby agree that you are the real cardholder of the credit card used for payment. If you use a credit card that does not belong to you you acknowledge that the real cardholder has authorized the transaction.
If you are booking via a Travel Agent, they are acting as a sub-agent on behalf of the Supplier. You do not have a contract with the Supplier for the supply of Services until full payment has been received by the Supplier. The Supplier will not accept any liability in respect of any confirmed Services until full payment has been received by the Supplier. Once we have received the payment from the Travel Agent, we will be able to place your booking with the Supplier.
If you have any special requests, please let us know at the time of booking. We will endeavour to inform your Supplier about your special requests. However we cannot guarantee that they will be met and we will not be liable to you if they are not.
BOOKING AND CANCELLATION POLICY
Terms of Your Contract with us
If choose to book a transfer from our website, it is important to understand how and when a contract is formed. The technical steps required for a contract to be formed are as follows. When we place our services/prices on our website, we are inviting you, the renter, to make an offer for their purchase. You, the buyer, do not make this offer until you do so by clicking ‘Book’ using our online booking platform on our website.
You, the buyer, will have made us an offer to purchase the services once you have done so by clicking ‘Book’. We will have accepted this offer once we have both received the necessary payment and made your voucher / eVoucher available to you, the renter. Where the arrangement with the Supplier is for us to act as an agent, acceptance of your offer is by us as agent on behalf of the Supplier.
We have the right to cancel a booking upon limited or immediate notice in certain circumstances, such as the insolvency of the Supplier.
By the buyer: No charge will be made for amending your booking before the start of your transfer. In some cases, amending the arrival date or the pick-up location may require the cancellation and re-booking of the service. To cancel or amend your booking, please log in to the "MyBooking" section, by adding your booking email and booking reference. Terms & conditions vary per Supplier and will be clearly communicated during the booking process.
Alternatively, any cancellation or amendment request must be sent to us in writing, by email at email@example.com and will take effect from the day of receipt. Whilst we will try to assist, we cannot guarantee that any requests for amendments will be met.
If we receive your cancellation request more than 48 hours before the scheduled pickup time of the Transfer Service you wish to cancel, the amount paid for this transfer will be refunded in full.
You will not be refunded for cancellations received less than 48 hours from the scheduled time of the Transfer Service you wish to cancel.
Changes to Your Booking by us or by the Supplier. Occasionally it may be necessary for changes to be made to your booking (after acceptance) by us or by the Supplier. In all such cases we will let you know as soon as reasonably possible before pick-up and, if the proposed changes are unacceptable, you will be offered a full refund. We will also use all reasonable efforts to find alternative suitable Services for you at no extra cost. In such circumstances, we shall have no additional liability in respect of any direct or indirect losses you may suffer as a result of such changes.
If for any reason the Supplier cancel your scheduled pick up, you will get an email notification and a full refund of your money.
We act as a booking agent. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited to publishing information on our website about the Services the Suppliers supply; passing on reservation information to Suppliers and informing you of any enforced changes to the terms of your booking. We accept no responsibility for any information about the transfers that we pass on to you in good faith.
Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.
Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
Our company, our agents and independent contractors, and our and their employees and officers, affiliates, sub-agents or distribution partners, will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our website, or use of or reliance on any content displayed on our website. In particular, we will not be liable for (i) loss of profits, sales, business, or revenue, (ii) business interruption, (iii) loss of anticipated savings, (iv) loss of business opportunity, goodwill or reputation, or (v) any indirect or consequential loss or damage.
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of the website or the content or the products or services available through the website without prior notice, without any liability to you.
In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any Service because of unforeseeable circumstances beyond our or the Supplier's control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the Supplier's control.
It is your responsibility to travel with the booking voucher which lists arrival instructions (which differ at each airport) and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number. This is made clear at the end of the booking process. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking voucher.
If your flight is diverted, we recommend that you contact our 24 hour helpline as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that neither we nor the supplier will be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.
ComplaintsIf you, are dissatisfied in any way with the Supplier's provided service, please report this to us using your booking voucher as soon as feasible. we will immediately endeavour to investigate the matter with the Supplier on your behalf and put things right
Failure to notify us or the Supplier concerned of your complaint at this stage will affect our ability to investigate the matter complained of, and your rights under the contract with the Supplier.
If you have any service issues upon your return, in relation to services booked through hotelransfers.com.gr, you should direct them to us via email at firstname.lastname@example.org . We will liaise with the Supplier and endeavour to resolve all service issues within 28 days of notification.
Please note that any complaints must be received in writing within 5 days of the return booking date. (If an outbound transfer only - then within 10 days of this date).
We know that on occasion, you may feel that your complaint has not been resolved to your full satisfaction, so if you are not happy about the way in which we have handled your complaint, you may refer your complaint to an independent Alternative Dispute Resolution (ADR) provider;
ADR - ODR
For any alternative dispute resolution, you may address to any greek alternative dispute authorities such as General Secretariat of Consumers of the Ministry of Development and Competitiveness (Kannigos Sq., Athens, www.efpolis.gr, tel.:1520, fax:2103843549), Ombudsman of the Consumer (www.synigoroskatanaloti.gr, Alexandras Av. 144, 114 71, Athens, tel.:2106460734, fax:2106460414.), and the Online Dispute Resolution platform of the European Commission: https://ec.europa.eu/consumers/odr.
Intellectual Property Rights
This website contains trademarks, copyright/content and processes or other proprietary rights of hoteltransfers.gr and of other parties. No license or right to or in any such trademarks, copyright, services, processes and other proprietary rights of our company and other parties is granted to or conferred upon you.
No material from the website may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the website on any other internet, intranet, web or other website or computer environment is prohibited.
The Trademarks and Terms are registered in Greece and are protected under existing legislation (as defined in articles 121-196 of Law 4072/2012, as in force). The trademarks, logos and service marks and trade dress displayed on this website (collectively, the "Trademarks") are registered Trademarks of hoteltransfers.gr. Any reproduction or use of any of the contents of this Site without the express written consent of hoteltransfers.gr is prohibited.
We respect the intellectual property rights of others. If you have reason to believe that your copyright is being infringed by any content on our website, please send a written notification of such infringement to our email address at email@example.com.
Third Party Links in Our Website
If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.
We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
These Terms represent the entire agreement between us and you and supersede and replace all and any previous terms, conditions, agreements and arrangements in respect of your use of our Services.
Irrespective of the country from which you access or use our Website and Services, to the extent permitted by law these Terms and your use of our Services shall be governed in accordance with the laws of Greece and you are deemed to have submitted to the non-exclusive jurisdiction of the courts of Rhodes, Greece to resolve any disputes which may arise hereunder.
These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
You agree to defend and indemnify our company, our affiliates, and/or our respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought (i) by you or on behalf of you in excess of the liability described above, within the limits permitted by applicable law; or (ii) by third parties as a result of:
- your breach of this Agreement
- your violation of any law or the rights of a third party; or
- your use of this website in violation of the terms and conditions set forth herein
These General Terms & Conditions are governed by Greek law. Any claims arising out or are connected to these terms and conditions (including non-contractual-disputes) will be governed by and interpreted by the Greek law.
Any disputes or claims arising under or with connection with this terms it is expressly agreed that shall be subject to the exclusive jurisdiction of the courts of Rhodes.
If you require further information about us or have any suggestions concerning how to improve our Services, please contact us
hoteltransfers.grAirport Transfer Services
255 Rodos - Lindos Avenue
85100 Rhodes GR
Gr t. +30 2241 0 85332 – f. +30 22410 85662
UK t. +44 20 339 32052